Job Description
Do you have expert experience driving a business forward, implementing sales
strategists, and increasing standards of customer service? NAILS are recruiting
an experienced Salon Store Manager who has at least 2 years of experience
increasing the standards of customer service, with great emphasis on sales
development and staff management. Applicants must be flexible to work evenings and weekends. The main purpose of this role is to manage the daily activities of the salon and provide the highest level of customer service and drive maximize sales and profitability. This is an exciting opportunity to join our store in our Nails @ Pennys.
Applicants should have experience in treatments in some or all of the following - Gel polish, BIAB, pedicure, threading, tinting, waxing, lash lifts.
The ideal candidate will be self-motivated, committed and dedicated to
driving a business forward, the experience of working in a fast-paced retail
environment and service environment.
Primary Duties
To ensure daily/ weekly sales targets are set and achieved.
To devise strategies for growth in sales in salons.
To monitor and assess performance and propose actions to rectify
problem areas.
To monitor competitors on a regular basis.
Ensure 5* customer service is delivered at all times to deliver an amazing
customer experience.
Ensure employees provide excellent customer service and handle queries
and complaints with professionalism.
Coaching staff on how to manage customer complaints and how to offer
the customer a friendly approach and courteous manner, in all branches,
in each store and on the telephone.
Create awareness of additional services and ensure that they are offered
to customers.
Recognise and compliment examples of service excellence
To participate in the recruitment and training of staff.
To ensure staff are adequately trained, i.e. service quality, product
knowledge and familiar with store systems.
To conduct staff appraisals and recommend programmes to address
difficulties.
To ensure disciplinary procedures are enacted where appropriate.
To provide a forum for staff to discuss issues and problems relating to the
store.
To ensure staff cost ratio is in line with company budget.
Review weekly rosters for staff, making adjustments where necessary to
keep within the staff cost budgets, monitoring
Daily activities and monitor staff time-keeping and attendance levels.
To ensure staff are groomed appropriately for business each day.
To be aware and observe all company policies and procedures.
Recognise and coach good performers with positive reinforcement for
continued performance and coach poor performers outlining the
expected levels of performance and behavior.
Conduct performance reviews both formal and informal.
Implement strategies for the ongoing development of your team
members.
Consult with head office in relation to stock holding and ensuring that all
stores have the stock that they require to carry out all services
To ensure stocktaking is organised and prepared on time and in
accordance with company procedures
To assist with any other duties required by senior management.
To represent the Company’s interests with all internal & external
interactions.
To observe confidentiality in respect of Company activities.
What we offer
· Competitive Salary offered including bonus scheme
· 30 days Holidays provided “inclusive of bank holidays” (full time only)
· Career progression – with our growing company the opportunities are endless
· Great perks including discounted treatments and products and store discounts
· Extensive training (internal and external) and ongoing support
Job Type: Full-time
Salary: Up to €30,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Performance bonus
- Tips
Work Location: In person
Reference ID: Store Manager
Expected start date: 29/06/2023
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