Complaint Handler

 

About us:

We are seeking a highly motivated and detail-oriented Complaint Handler to join our team in the medical device industry. As a Complaint Handler, you will be responsible for managing customer complaints related to medical devices and ensuring that they are resolved in a timely and satisfactory manner.

Key Responsibilities:

• Receive and document customer complaints related to medical devices
• Investigate complaints thoroughly to identify root causes and develop appropriate corrective and preventive actions
• Communicate effectively with customers to gather information and provide updates on the status of their complaints
• Collaborate with internal departments, such as Quality Assurance, Regulatory Affairs, and Manufacturing, to resolve complaints and implement corrective and preventive actions
• Ensure compliance with applicable regulations and standards, such as the FDA's Quality System Regulation (QSR) and ISO 13485
• Maintain complaint records and prepare reports for management review
• Continuously improve the complaint handling process by identifying areas for improvement and implementing solutions
• Provide training and guidance to other employees on complaint handling procedures

Qualifications:

• Bachelor's degree in a related field, such as Engineering or Life Sciences
• Minimum of 2 years of experience in the medical device industry, preferably in complaint handling or quality assurance
• In-depth knowledge of medical device regulations and standards, including the FDA's Quality System Regulation (QSR) and ISO 13485
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Detail-oriented with the ability to prioritize and manage multiple tasks
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about the medical device industry and have a strong background in complaint handling, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote